Резюме: Account manager (Київ)

Досвід роботи

<p>In a short time prepared a team and a knowledge base on a crypto project. <br /><br />Improved the quality of the support team's responses by individual analysis of the performance of duties, also using tête-à-tête conversations. <br /><br />Conducted self-prepared trainings on the rules and recommendations for good support team work. I also oversaw the preparation and conduct of a training on soft skills, which are so necessary for support specialists.<br /><br />Successfully completed a course on HTML CSS, project management.</p>
<p><br /></p>
<p>May 2018 - August 2019</p>
<p>Zaporizhia Territorial Organization of Oleg Lyashko's Radical Party</p>
<p>- organization and control of party activities in regional and city cells of the party</p>
<p>- conducting campaign and day-to-day work of the party</p>
<p>- activity in the CRM system</p>
<p>- collection and analysis of the necessary data at the request of the governing apparatus and / or for the successful operation of party cells</p>
<p>- organization, control and conduct of electoral processes (local, parliamentary, presidential elections) in Zaporizhia and Zaporizhia region</p>
<p>Additionally:</p>
<p>- participation in the establishment of teamwork and spirit (congresses, joint training in the field of political lines, representation in the activities of NDI)</p>
<p>- reporting both on-line and at the request of the manager</p>
<p>apparatus</p>
<p>- work with Microsoft Office, Google Drive, Google spreadsheets, etc.</p>
<p>- receiving and sending party products, documents, other materials</p>
<p>August 2019 - December 2019</p>
<p>IT-company "Traffic Terminal"</p>
<p>- researches and attraction to cooperation of foreign clients</p>
<p>- communication in Spanish/English via e-mail, social networks, calls</p>
<p>- activity in CRM system</p>
<p>- analysis of web market niches before starting communication</p>
<p>Additionally:</p>
<p>- SMM</p>
<p>- conducting interviews</p>
<p>- training team members</p>
<p>from January 2020 - current time</p>
<p>IT-company "DevIT"</p>
<p>- communication with users of the apps on the Shopify platform in English through chats, tickets, calls</p>
<p>- communication with developers of apps for the platform and engaging their teams in the integration</p>
<p>- solving technical issues and customer problems regarding app work on your own or with the help of application developers</p>
<p>- learning and applying basic knowledge of HTML, CSS, JS</p>
<p>from May 2022 - team leader</p>
<p>- analysis of the quality of team work as a whole and individually</p>
<p>- collection of quantitative data for subsequent use in the metric</p>
<p>- holding a tête-à-tête conversation to resolve problematic points and discuss points that need to be improved</p>
<p>- collection and subsequent analysis of employee feedback to identify negative and positive aspects of the work of a specialist, control of the emotional state of employees.</p>
<p>Additionally:</p>
<p>- participation in the creation of application localization</p>
<p>- participating in the training of new team members</p>
<p>- maintaining knowledge base</p>
<p>- research and analysis of app bugs</p>
<p>October 2021 - current time</p>
<p>Out staff company"Art Shifts"</p>
<p>Support manager - team leader</p>
<p>- customer support 12 applications</p>
<p></p>
<p>I feel that working in a sales department or a call centre is not my specification where I can show my best professional skills. It would also be preferable not to formalize labour cooperation through sole proprietorship.</p>