Досвід роботи
<p><b>IULIIA BOGDANOVYCH</b></p><p> <b>City:</b> Kiev, Ukraine<b></b></p><p><b><br></b></p><p><b>Work experience</b><b>:</b><b> </b></p> <p><strong><br></strong></p><p><strong>February</strong> 2020 – till now</p> <p><b>Customer Support Manager</b></p><p><strong>Kommunikatoria </strong></p>• escalating complicated case and dealing with VIP customers• training future employees for the position of CS agent• driving team performance to consistently meet KPIs <p>• <strong>collaborating with the marketing /shipping/billing/IT teams to help plan and develop site content, style, and layout;</strong></p><p>• <strong>providing agents with on spot feedback on their performance;</strong></p><p><strong>• </strong><strong>providing statistical reports and surveys to higher management</strong></p> <p><br></p><p>November 2013 – till now<b></b></p> <p><b>C</b><b>ustomer-support Representative (German and English languages)</b><b></b></p><p>Kommunikatoria </p><p>• managing and tracking customers issues through incoming and outgoing correspondence, calls, Colibri ticketing system</p>• promoting sales and increasing the company's rating• troubleshooting an reposting bugs in the system to the Manager <p><br></p><p>2016 September- till now</p> <p><b>Translator (medical and technical English)</b></p><p>Freelancer</p>• translating the texts from and into English• proofreading the texts in English <p><br></p><p>2017 September- till 2019 May</p> <p><b>Corporate teacher (English for accountants / corporate project for RNBA)</b></p><p>Aksenova and partners</p>• making-up course programs, lesson plans, educational projects• conducting business English lessons for the company’s employees (accountants, auditors, managers) <b></b> <p><b> </b></p><p><b><br></b></p><p><b>Education</b><b>:</b> </p><p><b><br></b></p> <p>2006-2010 <b></b></p> Nizhyn State Gogol University, specialty, bachelor's degree with honors in English, German and foreign literature <p> 2010-2011 Kiev Linguistic University, master degree in English and German Philology<br> <br> </p><p><b>Additional education: </b></p> <p>October 2011 Munich High School of foreign languages, diploma С1 in German </p><p>April 2012 <b></b></p> <p><b> </b></p><p><b>Professional skills: </b>Highly proficient in speaking and Writing in English. Good knowledge of </p><p> German. Colibri ticketing system</p>
