Резюме: Salesforce Developer (Київ)

Досвід роботи

<p>



<strong>LOKESH POPLI </strong>| <strong>Associate Business Analyst</strong></p>
<p><br /></p>
<p><strong>OBJECTIVE</strong></p>
<p>I am looking for a position in an organization where I can utilize the blend of knowledge and skills that I possess for the growth of the company, thus helping me in enhancing my current skills and knowledge.</p>
<p><strong>Appreciation received from the customer in 2019</strong></p>
<p>“Thanks Lokesh/Amul,</p>
<p>The IRM tool has come up really well. We could see the scenarios well replicated as communicated.</p>
<p>Best Regards,</p>
<p>Sneha Trivedi</p>
<p>Tata Steel Limited”</p>
<p><strong>ORGANIZATION</strong></p>
<p><strong>Techmatrix Consulting</strong></p>
<p><strong>ROLES &amp; RESPONSIBILITY</strong></p>
<p><strong>Role – Associate Business Analyst</strong></p>
<p>Duration: Nov 2018 – Oct 2020 (23 months)</p>
<ul><li>Prepared BRD therefore by including all requirements and designs of the system.</li><li>Have hands on experience with lead assignment process, approval process, validations, complex formula building, process builder, workflows and lightening flow.</li><li>Handled administrative functions such as user account maintenance, created reports and dashboards</li><li>Have hands on knowledge of visual force pages using standard and custom controller.</li><li>Possess knowledge of apex triggers</li><li>Data migration using data loader and data import wizard</li><li>Coordinated and established communication between client and the application development team</li><li>Data sanitization in excel.</li><li>Possess working knowledge of sales and CPQ; created product bundles as per the requirement of the customer and also defined a guided selling process thus making the product searching process a lot smoother and easier for the sales team. </li></ul><p><strong>ORGANIZATION</strong></p>
<p><strong>NTT Data Corporation</strong></p>
<p><strong>ROLES &amp; RESPONSIBILITY</strong></p>
<p>Client – R1RCM/Dignity health</p>
<p><strong>Role - Client Technical Support Senior Associate</strong></p>
<p>Duration: April 2016 – Nov 2017 (19 months)</p>
<ul><li>Respond to customers technical problems/issues related to hardware, software and networking via email/chat/phone.</li><li>Creating tickets based on customers’ issues/requests and providing a resolution within a strict timeframe therefore meeting SLA.</li><li>Assist customers by diagnosing problems and providing technical resolutions in line with HIPAA compliance.</li><li>Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.</li><li>Focus on delivering a positive customer experience.</li></ul><p><strong>ORGANIZATION</strong></p>
<p><strong>iYogi Technical Services Private Limited, India</strong></p>
<p><strong>ROLES &amp; RESPONSIBILITY</strong></p>
<p><strong>Role – Software Engineer</strong></p>
<p>Duration: Jan 2014 – May 2015 (17 months)</p>
<ul><li>Collection, analysis and evaluation of metrics data for CMMI L4, L5.</li><li>Collection and evaluation of Process Improvement suggestions from organization (Internal) / client (External).</li><li>Planning of Process Improvement activities.</li><li>Development and enhancement of QMS (Quality Management System), which can be used by the organization to achieve successful outcome.</li><li>Providing information about process improvement deployed, to the relevant staff and ensured it reached the respective staff members.</li><li>Most importantly, maintaining Organization’s Measurement Repository (Quantitative Metrics Data Collection), which involved collection of metrics data, validating it and publishing of metrics reports.</li><li>Establishing organizational goals for quality (qualitative and quantitative) and providing structure for achieving these goals.</li></ul><p><strong>ORGANIZATION</strong></p>
<p><strong>Swissport Cargo Services UK</strong><strong> Ltd, United Kingdom</strong></p>
<p><strong>ROLES &amp; RESPONSIBILITY</strong></p>
<p><strong>Role – Cargo Reception Agent</strong></p>
<p>Duration: Apr 2011 – Sept 2012 (18 months)</p>
<ul><li>Performed checks on all documentation pertaining to import and export of goods</li><li>Produced release notes for clients post verification so that they can collect the goods in a timely</li><li>manner</li><li>Liaising with governmental bodies such as DEFRA and UKBA in order to smoothen the operation of</li><li>goods movement</li><li>Working in compliance with guidelines set by DFT</li><li>Keying in the export manifest information in system</li></ul><p><strong>PROGRAMMING LANGUAGES:</strong>
Java, Apex, C++, html, CSS.</p>
<p><strong>CERTIFICATIONS</strong></p>
<ul><li>Salesforce Certified Administrator</li><li>Oracle Certified Professional, Java SE 6 Programmer</li><li>Comptia A+ Certified Technician</li></ul><p><strong>TECHNICAL SKILLS </strong></p>
<p>OS: Windows server 2008, Windows server 2012, Windows server 2012 R2, ESX</p>
<p>Tools: Salesforce sales and service cloud, CPQ, BMC Remedy</p>
<p>Other skills: Proficient in MS excel, MS Word, MS Powerpoint</p>
<p><strong>ACADEMIC QUALIFICATIONS</strong></p>
<ul><li>BSc in Computer Science from University of Hertfordshire, U.K. (2008).</li><li>10+2 from International School of Brussels, Belgium (2004).</li></ul><p><strong>PROFESSIONAL QUALIFICATIONS/TRAINING</strong></p>
<ul><li>MCSE Certification Training from Rooman Technologies, Vikas Puri, New Delhi</li><li>Diploma in Java Technologies from NIIT, Delhi</li></ul><p><strong>LINGUISTIC SKILLS</strong></p>
<p>English, French, Hindi and Punjabi</p>